Urgent Action Required: Update Your Information to Avoid Service Disruption

Dear Valued Customer,

In line with UAE Central Bank Regulations and our unwavering commitment to secure and compliant banking, we are conducting a mandatory update of customer records.

Our records indicate that your personal information is incomplete or outdated. To ensure uninterrupted access to your account and services, it is essential that you provide the updated documents within 10 days.

Failure to update your records within this timeframe may lead to the temporary suspension of your account, including restrictions on transactions and access to banking services. Once the required documents are submitted and verified, your banking services will be restored.

Required Documents:

• Emirates ID (front and back)
• Passport copy
• Duly signed KYC Form
• FATCA Form (Click here)
• CRS Form (Click here)

How to Submit:

• Reply directly to this email, [email protected], and attach document
• Visit your nearest Al Masraf branch
• Or use the form below

We urge you to treat this matter with top priority and act without delay. If you have already provided your updated information, kindly disregard this message.

For any assistance, our dedicated support team is ready to help on 600 529 999.

Thank you for your immediate cooperation and for choosing Al Masraf as your trusted banking partner.

Sincerely,
Al Masraf